Family Service Advisor

Holy Cross Catholic Cemetery - Colma

Customer Service
Full-Time
Family Service Advisor

Purpose and Scope

A Family Service Advisor is a full-time, “non-exempt” level employee who reports directly to the Family Resources Manager. This position works collaboratively within the Family Service Department, combining ministry, sales and public relations. Working within a religious, not-for-profit environment, we offer a competitive salary and benefits package. This position is governed by a Collective Bargaining Agreement.

The Family Services Counselor is a person of faith committed to Gospel values. He or she values service to the Catholic Community and helps the Cemetery Department fulfill its mission and purposes.

Essential Duties:
Provides exemplary personalized customer service to families planning funeral arrangements
Educates individuals and families about burial, cremation and memorialization options within the context of Catholic teaching
Knowledge, Skills and Abilities
Knowledge and experience in funeral home and/or cemetery practices, preferred
Sales and Customer Service experience, preferred
High level of compassion and integrity; detail-oriented and professional
Excellent listening, written, oral communication, and interpersonal skills are essential
Bilingual English/Spanish, preferred
Position requires ability to frequently walk safely over uneven terrain, lift up to 40lbs.
Competencies and Education
High School education + 1-2 years of college or equivalent of education and experience
Proficiency in Microsoft Office computer applications
Previous experience in cemetery or funeral service preferred
Valid California Driver’s License with an insurable driving record
Active practicing Roman Catholic who understands and supports the teachings of the Roman Catholic Church, preferred.

Hours
Full time hours: Tuesday through Saturday 8:30am – 5pm

Please submit resume and cover letter to: Sylvia Rivera, Family Resources Manager PO Box 1577, Colma, CA 94014-0577
Email: [email protected] Fax: 650-757-0752

The Archdiocese of San Francisco employs without regard to race, color, sex, ethnic or national origin and will consider for employment qualified applicants with criminal history.